The role of the rental housing counselor is to guide clients throughout the rental process and provide information to assist them in being successful tenants.


This includes addressing the many challenges clients face to secure a safe and affordable rental home.


This three day, online course provides counselors with the knowledge, skill development and tools necessary to effectively and efficiently provide services to clients seeking rental housing.

Keeping Home

Registration Closed

Course Topics

  • Foreclosure Process
  • Know the Loan
  • Loss Mitigation
  • Servicing Rules
  • Communication Skills
  • Pre-Counseling Components
  • Preparing for the Appointment
  • Facilitating the Appointment




Certification Courses Designed for the BALANCE Network of Housing Counseling Agencies 

Course Schedule for 2024

Course Topics

  • Industry Standards
  • Determining Readiness for Homeownership
  • Money and Credit Management
  • Calculating and Documenting Income and Debts
  • Budgeting and Debt Reduction
  • Credit
  • Loan Products
  • Downpayment Assistance
  • Lending Process
  • Purchase and Closing Process
  • Fair Housing and Consumer Protection Laws

Unpacking Rental Housing Counseling

Unlocking the Door

Course Schedule for 2024

Registration Information

Course Schedule for 2024

Session A

May 21 - 23 and 29 - 30, 2024
​8:30 - 4:00 CT

​Registration: OPEN



Session B

​June 4 - 6 and 12 - 13, 2024
8:30 - 4:00 PT

Registration: OPEN

Link:


Course Topics


  • Qualities of a Rental Housing Counselor
  • Counseling Skills Highlight
  • Overcoming Rental Challenges
  • Determining Financial Situation
  • Identifying Affordability
  • Rental Assistance Eligibility
  • The Rental Search
  • Application Process
  • The Successful Tenant
  • ​Fair Housing




January 23 - 25, 2024

The role of the pre-purchase housing counselor is to guide clients throughout the home buying process and provide information to assist them in successfully meeting their homeownership goal.

This includes addressing the many steps and choices of the homebuying process.

This five day, online course will provide counselors with the knowledge, skill development and tools necessary to effectively and efficiently provide services to homebuying clients.


​It also includes resources to provide to the client as well as resources to keep counselors in front of changes within the industry 

The role of the foreclosure intervention counselor is to guide clients throughout the foreclosure and loss mitigation process and provide information to assist them in finding a resolution. This includes addressing the many challenges clients face during foreclosure and loss mitigation.


This five day, online course will provide counselors with the knowledge, skill development and tools necessary to effectively and efficiently provide services to foreclosure intervention clients.  It also includes resources to provide to the client and resources to keep counselors in front of changes within the industry and to take care of themselves.

Session A

May 7 - 9 and 16 - 17, 2024

8:30 - 4:00 PT

​Registration: OPEN



Session B

​September 10 - 12 and 18 - 19, 2024

​8:30 - 4:00 CT

​​Registration: OPEN